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ClearCover 2019 Auto Insurance Review: Rates, Claims Satisfaction, and Coverage

BravoDollar Editor rating:

Summary:  

Clearcover was founded in 2016 and is headquartered in Chicago, Illinois. The company sells auto insurance only, and so far only serves customers in Illinois and California. Clearcover prides itself in offering extremely competitive car insurance rates on all major coverage options and a few helpful add-ons – a feat it says it accomplishes by not wasting money on tons of advertising. Although Clearcover doesn’t yet have many of the same ratings as other bigger companies, their policies are underwritten by financially solid companies. As long as they keep in mind the newness of the company, consumers in California and Illinois might find Clearcover a viable option for car insurance.

Pros:

  • Offers competitive rates without skimping on coverage.
  • Provides coverage for Rideshare drivers. 
  • Uses SmartCover™, artificial intelligence technology to help customers choose the best coverage for their needs.

Cons:

  • Only sells policies in Illinois and California.
  • Doesn’t offer other types of insurance (such as homeowners or life) so there’s no option to bundle.
  • Customers can only access their accounts via the mobile app; not ideal for people who don’t have smartphones.

Furthermore, everything is handled via the website, mobile app, email, or phone — or some combination of those options. This includes everything from getting a quote, accessing an insurance card to talking with customer service and filing a claim.

For some customers, this is a pro; for others — such as those who prefer to do business face to face every now and then — it’s a con.

The Value Equation ($$$)

To only way to get a quote and purchase insurance from Clearcover is to do it on their website or call their customer service.

Because Clearcover is only available in California and Illinois and they have a direct to consumer model, we performed a price comparison with one of the largest insurance direct to consumer providers in those states, Geico. Here is a quick glimpse at how Clearcover’s average premiums compare:

The coverage used below include coverage limits of $50,000 bodily injury liability per person/$100,000 bodily injury liability per accident/$50,000 property damage liability per accident with a $500 deductible for comprehensive and collision insurance. The vehicle used was for all quotes was a Honda Accord EX 2013.

 GEICO (CA)Clearcover (CA)Geico (IL)Clearcover (IL)
18 year old, no accident$4,058$4,712$3,924$4,489
30 year old, no accident$1,598$1,458$1,368$2,065
30 year old, with DUI/DWI$3,136Email support@clearcover.com for Clearcover DUI coverage$2,576Email support@clearcover.com for Clearcover DUI coverage
30 year old, with at-fault accident$2,922$3,982$2,158$2,779

Two important points to note are that GEICO’s rates which are known to be very competitive are 10 – 20% cheaper than Clearcover’s in both states. An exception is where Clearcover offers a rate that is $100 cheaper than Geico for a 30 year old aged male with a clean driving record in CA. This actually means that Clearcover’s rates may be on par or cheaper than other national providers who are significantly more expensive than Geico. The second point to note is that Clearcover does not offer insurance quotes to those who have a DUI on their record and instead they refer you to support@clearcover.com. If you do have a DUI on record, you should also consider getting quotes from these companies.

Discounts

Technically, Clearcover doesn’t offer discounts separate of the actual policy; rather, they take the typical discounts other insurance companies offer and build them into their standard pricing.

According to Clearcover:

“We believe everyone deserves a low rate. So, we took most of the things that big insurance companies only offer as discounts and made them a standard part of our pricing. Things like safe driving, vehicle safety features, electronic documents, and paying in advance still save you a bunch of money, but with Clearcover you don’t have to worry about finding or selecting discounts – they are built right into your price.”

Claims Satisfaction

Being a new company, Clearcover doesn’t pack as much of a ratings punch as some more seasoned auto insurance providers. However, the company does provide multiple ways for customers to file claims and is backed by some financially solid underwriters.

How easy is it to file a claim with Clearcover?

  • Using the app. Customers can file a claim via the app at any time, day or night, and a claims representative will contact them within 24 hours.
  • Calling (855) 444-1875. Call between 9 a.m. and 9 p.m. Central Time, Monday through Friday, and speak to a Customer Service Advocate.
    • Clearcover requires this method if the customer was involved in an accident with another Clearcover customer.
  • Emailing the Customer Advocates at claims@clearcover.com.

What is the average customer experience and satisfaction with Clearcover?

Clearcover is a new insurance company. It’s only been selling policies since February 2018 and doesn’t yet have most of the ratings other, more long-standing companies have (think J.D. Power Rating). However, Clearcover’s auto insurance policies are underwritten by Response Indemnity of California and Lyndon Southern, both of which are owned by Fortegra. Fortegra has an A.M. Best Financial Strength Rating of A-.

So, it’s probably not a stretch to believe Clearcover will be able to pay customer claims.

Coverage Options

Clearcover’s website goes over each type of coverage the company provides:

  • Bodily Injury Liability
  • Property Damage Liability
  • Medical Payments
  • Collision
  • Comprehensive
  • Uninsured Motorist Property Damage
  • Uninsured/Underinsured Motorist Bodily Injury

You’ll also find details about optional add-on coverage, including:

  • Roadside Assistance: This helps pay for towing and roadside service costs resulting from mechanical and electrical breakdowns.
  • Alternate Transportation: This helps cover the costs of car rentals, public transportation, ridesharing services, and other alternate transportation when your vehicle is unusable due to an incident covered by your policy.
  • Rideshare Endorsement: When you have this add-on, your policy coverage extends to cover incidents from the time you turn on your Rideshare app (Uber, Lyft, etc.) until you accept a passenger.

Other Insurance

Clearcover only provides auto insurance.

Website Experience

Clearcover’s website is extremely clean, organized, and easy to use. Customers can use the website to get a quote and purchase car insurance, as well as learn about the company, the coverage and add-on options, and send messages requesting contact.

However, customers must use the mobile app to do things like access their account (including their insurance card), live chat with Customer Advocates, and handle payment issues. The app is available for iOS and Android.

The Bottom Line

  • Clearcover is still a newbie on the auto insurance scene but is backed by companies with solid financial ratings.
  • Because it doesn’t sink a fortune in advertising costs, Clearcover is able to offer competitive rates and some useful add-on coverages. Although their rates were higher than Geico’s in also most demographics, they are still competitive with other nationwide providers.
  • Everything is handled online (website, mobile app, or email) or over the phone. (You must have a smartphone for mobile app transactions.)
  • So far, Clearcover only serves drivers in California and Illinois. 
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