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CoverHound Insurance Broker Review 2019

BravoDollar Editor rating:

CoverHound provides consumers with insurance quotes as well as assists them in purchasing policies. It’s a one-stop shop for comparing and buying coverage, and leaves no stone unturned when it comes to finding you the most discounts available.

About CoverHound (coverhound.com)

CoverHound is an online insurance broker based in San Francisco, California. The company has been in business since 2010 and provides quotes for both personal and business lines of property and casualty insurance. Consumers can get quotes and purchase policies for personal and commercial auto, motorcycle, homeowners, renters, general and professional liability, workers’ compensation, and other types of coverage. Additionally, consumers can find quotes and coverage for certain special situations, too. For example, when providing quotes for car insurance, CoverHound will request information about any SR-22 or other Financial Responsibility document requirements.

CoverHound works with more than 40 insurance providers, with more than 20 of those being auto insurance providers including 21st Century, Acuity, ASI, CAIC, Century National, CSE, Dairyland, Foremost, The General, Good2Go, Infinity, Kemper, Liberty Mutual, MAPFRE, Mercury, National General , Pacific Specialty, Plymouth Rock, Progressive, QBE, Safeco, State Auto, Stillwater, Universal NA , UPC, and Workmen’s. It seems that CoverHound works with many insurance companies that are regional and cater to non-standard or high-risk drivers.

Some big standard insurance companies CoverHound don’t work with include Nationwide, Allstate, State Farm, USAA, Esurance, GEICO, so consumers who want quotes from those companies specifically will need to work with another broker or contact the providers directly. 

CoverHound investors include American Family Ventures, RRE Ventures, Chubb, and others, and the company earns commission from each policy sold and renewed.

Currently, CoverHound serves all states except Alaska, Hawaii, and Massachusetts.

>>MORE: The pros and cons of buying car insurance from an insurance broker

CoverHound Ratings & Consumer Complaints

CoverHound is accredited by the Better Business Bureau and has an A+ rating with the BBB. Currently, reviews are mostly negative with one star and fewer than three complaints. Reviews and complaints focus on: 

  • Premium statements that don’t match the quotes.
  • Better success getting quotes directly from providers.
  • Lack of communication

There’s a flip side, however. Review website Clearsurance reports:

  • 77% of consumers reported a positive user experience.
  • 69% of consumers gave a positive rating for how their info was used.
  • 59% of consumers would recommend to a friend.

Additionally, consumers reported friendly agents and attention to detail.

As with most online insurance brokers and comparison websites, there are fans and then there are those consumers who didn’t have a great experience. Read the reviews, pay attention to your instinct as you’re getting quotes, and don’t make a premium payment until you’re sure this is the company for you.

How to Get Car Insurance Quotes With CoverHound?

You can get auto insurance quotes with CoverHound online* or by phone with an agent.

* Early in the process, after getting your zip code, CoverHound will let you know if your state is a “beta” state, i.e. a state they’re still working into the program, and give you the option to keep going or come back later.

Either way, be ready to give details about yourself and any other driver, your vehicle, and your auto insurance.

  • Yourself and Other Drivers: driver name, date of birth, gender; marital status; highest level of education; career status; age at first driver’s license; driver’s license status; tickets and accidents in last five years; DUIs in last 10 years; residence status; 
  • Vehicle(s): Vehicle make, model, year; ownership status; primary use; annual mileage.
  • Current Auto Insurance: whether you’re currently insured; insured time; provider’s name; coverage limit; six-month premium; claims filed in last 10 years

Note that you might get to skip manually entering some of these details if you opt to let the system search your vehicle records.

Once CoverHound has all the required information, you’ll see quotes from several companies. Choose which kind of coverage you want — minimum, basic, superior, or deluxe — for the initial quotes specific to that type of policy. 

After you decide, CoverHound walks you through the process of getting a final quote* from the provider.

  • Click to continue with the provider and policy you’ve chosen.
  • Provide a few more specific details (such as your driver’s license number, Social Security number, and vehicle identification number — information the insurance company needs to determine your final quote)**.
  • Purchase the policy right on CoverHound website***. 

* Your initial quote won’t be your final quote. Initial quotes don’t take into consideration details the insurance provider might find that affect your premium such as information about traffic violations or past claims you didn’t report during the initial quote process.

** According to CoverHound: “In providing accurate rates, CoverHound needs to obtain data from third parties including information about your credit history, driving record and insurance claims history. In addition, to provide accurate quotes, CoverHound needs to share your information with our insurance carrier partners. If you purchase an insurance policy, you may be contacted by the respective insurance company. By clicking ‘Next: Finalize Rate,’ you grant CoverHound permission to access these reports and share your information with our partners.”

*** Remember, CoverHound assists you in purchasing a policy using their website, but you’re buying the policy from the actual insurance company.

The Pros & Cons of Buying Car Insurance from CoverHound

Pros:

  • Quotes for both personal and business insurance.
  • Transparency on the types of discounts they work on.
  • Quote process is quick (think five to seven minutes).
  • They service policies so your coverage is monitored.

Cons:

  • Currently don’t do business in all 50 states.*
  • Some states they do serve are still in beta.**
  • Some third-party reviews aren’t positive.***

* Currently don’t do personal lines, including auto, in Alaska, Hawaii, and Massachusetts.

** Some states are in beta. You can still find quotes in those states; they’ll just be from a smaller pool of providers, which might not be useful if you want to compare quotes from several insurance companies.

*** Some customers report financial and customer service problems. Consider all the details before doing business with any company, CoverHound included.

Types of Insurance Through CoverHound

CoverHound provides quotes for both personal and business lines of insurance:

  • Personal: Auto, Home, Condo, Renters, Motorcycle, Umbrella, Landlord, Mobile Home, Personal Articles Coverage (e.g. jewelry, collectibles), Specialty Lines (e.g. boat, RV), Flood, Earthquake, Life.
  • Business: General Liability, Business Owners Policy, Professional Liability (errors & omissions), Workers’ Compensation, Commercial Auto, Cyber, Directors & Officers, Property, Inland Marine and Crime/Fidelity.

They also work to find the following auto insurance discounts:

  • Alternative Fuel Hybrid Discount.
  • Good Student Discount.
  • Higher Education Discount.
  • Homeowner Discount.
  • Married Discount.
  • Safe Driver Discount.
  • Senior Discount.
  • Continuously Insured Discount.

Final Thoughts

Despite a few poor reviews in the past, CoverHound didn’t disappoint. The website was easy to navigate, the quote process was quick and simple, and customer service was friendly. If you are in one of the states they cover, you should give them a try.

>>MORE: Gabi Insurance Broker Review; Answer Financial Insurance Broker Review

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